Question 1

How do I join a group or club?

Accepted Answer

Tap the join link your organiser shares (usually in WhatsApp or a newsletter) and claim a profile in one tap. You can use Rallio in the browser or grab the iOS / Android app — same account either way.

Question 2

How do I find a game?

Accepted Answer

Post an open game — singles or doubles, whenever suits you — and it goes in the group feed. Set a minimum level or gender preference if you want, then pick from the players who request to join. Everyone gets a push when the game is on. Spotted someone else’s game instead? Request to join it in one tap.

Question 3

How do ladder challenges work?

Accepted Answer

Challenge anyone within range of your position. Once they accept, add the date you’ve agreed (your club’s court booking link is one tap away if it’s set up), play, and submit the score. The other player confirms and the ladder reorders itself. You can have two games on the go at once, and either side can call a game off with no result if it can’t happen.

Question 4

Can I see how someone’s been playing before I challenge them?

Accepted Answer

Yes. Tap any player on the ladder to see their form: wins and losses, recent results, current streak, how long they’ve been on the ladder and how far they’ve moved since joining. Your head-to-head record with them shows on the ranking too.

Question 5

How do doubles ladders work?

Accepted Answer

You play as a pair, and either partner can act for the pair: send or accept a challenge, add the date, submit or confirm the score. Your partner gets a heads-up whenever you do.

Question 6

How do box leagues work for me?

Accepted Answer

You’re placed in a small box of players around your level. Within the window you arrange a game against everyone in your box — propose days and times in-app — and post the result when you’ve played; your opponent confirms it. Points come from playing: a win scores most, taking a set off the winner scores, and just getting the game played scores too. When the window closes you move up or down a box.

Question 7

Will I know when something happens?

Accepted Answer

Yes. The notification bell — plus push and email if you opt in — covers the moments that matter: a game you joined fills up, your matchups go live, you’re promoted off the reserve list, someone challenges you, or a score needs your confirmation.

Question 8

Can I be in more than one group or club?

Accepted Answer

Yes. One account works across every group and club you belong to, and your results and rankings are gathered in one profile across all of them.

Question 9

How do I set up a group?

Accepted Answer

Create an account, give your group a name and pick the sport you play. That's it — you're the manager. You can invite the rest of the group afterwards. Setup takes about a minute.

Question 10

How do I set up my first activity?

Accepted Answer

The onboarding wizard does it for you. When you create your group, the same flow walks you through your first mixer or ladder — date, court count, capacity, any level or gender rules — and ends with a shareable link. After that, new activities are a couple of taps from your group page.

Question 11

How do I invite my first players?

Accepted Answer

Two options. Add players by name and email — they'll get a one-tap invitation. Or share the group's join link in WhatsApp; the first tap lets them claim a profile in the web app, or they can pick up the iOS / Android app.

Question 12

We don’t have a home venue — does Rallio still work?

Accepted Answer

That’s exactly what it’s for. Rallio acts as your group’s virtual notice board: games get posted and filled in the app, and the playing happens at whichever venue you can book — leisure centres, schools, several different clubs. Ladders, competitions and box leagues carry on virtually between meet-ups.

Question 13

How do I run a mixer?

Accepted Answer

Open signups, let players add themselves to the list, then hit Draft courts when you’re ready. Rallio generates balanced pairings — you choose whether ability, gender or variety comes first. You can drag-and-drop to tweak before the session goes live.

Question 14

What happens when someone drops out?

Accepted Answer

The first player on the reserve list is promoted automatically and gets a push telling them they’re in. No frantic messages, no half-empty courts.

Question 15

How do I run a ladder?

Accepted Answer

Create the ladder (singles or doubles, gender, ranking window). Players join, then challenge each other in their range. They agree a court time, play, and submit the score. Rallio reorders the ladder automatically and tells the whole ladder who moved up. Pending challenges, disputes and expiry are handled for you, and you can swap a player on a row without losing its position or history.

Question 16

How do I run a competition?

Accepted Answer

Create the comp (sport, format, draw size, level limits) and share its join link. Players self-enter, then close entries and Publish draw to generate a seeded bracket with byes, with an optional play-by date for each round. Players arrange and score their own matches; winners advance automatically, and everyone gets a push and an email as the draw moves on.

Question 17

Can I show a competition on the clubhouse TV?

Accepted Answer

Yes. Once the draw is published, the comp’s Settings has a Live board link. Open it on any screen — no login needed — and it shows the round in play with scores, booked games and play-by dates, then the champion when the final is in. It fits a TV, a laptop or a phone, and has a QR code so anyone watching can join the club. Rotate the link in Settings to switch the old one off.

Question 18

Can I change a competition after the draw is published?

Accepted Answer

Yes. Until the first result is in you can take the draw back and re-seed it. After that you can still re-pair any round that hasn’t started, move the play-by dates (players who still have to play are told), and settle disputed scores yourself.

Question 19

Can we run a handicap competition?

Accepted Answer

Yes, for tennis and squash. Turn on handicaps and Rallio suggests a start for each entry from the players’ levels — the stronger side gives a start, and only the difference between the two is played. You can move an entry’s band at any time, including round by round.

Question 20

How do I run a box league?

Accepted Answer

Create the league, share the join link, and seed the signups into boxes by level. Open the window and the players take over — arranging games, posting results, confirming each other’s scores while the standings update live. When the window closes, Rallio suggests who’s promoted and who’s relegated; you confirm or override, and the next window is seeded in minutes.

Question 21

Does Rallio replace our booking system?

Accepted Answer

No — it sits alongside it. Add your booking URL once and it’s deep-linked from every challenge and game-arranging flow, whatever system you’re on. Rallio handles the people side; your existing tool handles the courts.

Question 22

Who admins it?

Accepted Answer

Per-section ClubAdmin roles: your tennis captain runs tennis, your padel captain runs padel, each with their own approvals queue for new members. One super-admin per club for the umbrella decisions.

Question 23

What does it cost?

Accepted Answer

Rallio is free for groups and clubs of any size while we’re in beta — no per-member fees.

Question 24

Can I run things from my phone?

Accepted Answer

Yes — the day-to-day is all in the app. On the night of a mixer you can add or withdraw players, promote a reserve, move people between courts, change the court count and record scores, all from your phone. You can also settle ladder and box league disputes in the app, so nobody is waiting on you getting back to a laptop.

Question 25

What needs the website?

Accepted Answer

The bigger setup jobs, where a full screen helps: seeding and publishing competition draws, seeding and reseeding box league windows, seeding or reseeding a ladder, and club settings such as levels and members. Sign in at rallio.io with the same account — the app links you straight to the right page.

Question 26

Can more than one person help run things?

Accepted Answer

Yes. Make other members managers so the work doesn’t sit with one person, or put a named manager in charge of a single ladder, comp or box league. Clubs can also give each section its own ClubAdmin.

Question 27

What are Rallio Levels?

Accepted Answer

A way to group players by ability, so mixers draw balanced courts, ladders and comps seed fairly, and players can find games at the right standard. Each player has a rating, your club sets the bands on that scale, and a player’s level is the band their rating puts them in.

Question 28

Can we use the bands we already have?

Accepted Answer

Yes. Start from the familiar Red, Orange and Green, or build your own levels — as many as you need, named and described in your club’s words. Managers edit the bands; players only ever see their level.

Question 29

Can players bring an external rating?

Accepted Answer

Yes. Players can add a UTR, World Tennis Number, DUPR, Playtomic level or SquashLevels rating, and Rallio converts it onto your club’s scale. Managers can set or correct a rating too.

Question 30

Do levels change over time?

Accepted Answer

Yes — results move ratings. When a player has clearly outgrown their level, Rallio either moves them automatically or flags it for a coach or manager to confirm. It’s your club’s choice, and nobody bounces between levels after one good night.

Question 31

Is it a world ranking?

Accepted Answer

No, on purpose. Levels balance players within your club, so they mean something to the people you actually play. A sport can also run on ratings alone, with levels switched off.

Question 32

Can activities be limited to certain levels?

Accepted Answer

Yes. Mixers, open games and competitions can be open to everyone or to chosen levels. Players without a level see the activity and can add a rating to join; a player invited through a mixer’s share link gets straight in.

Question 33

Can Rallio be white-labelled with our club’s branding?

Accepted Answer

It’s possible, on request. Get in touch and tell us what you have in mind.

Question 34

Can Rallio connect to our booking or membership system?

Accepted Answer

Every club can add its booking link today, and it’s surfaced wherever players arrange a game. A custom API connection to your booking and member information is available on request — talk to us about the systems you use.

Question 35

Do players need to download an app?

Accepted Answer

No. Rallio works in any browser from a shared link, and there are iOS and Android apps for players who want push notifications. It’s the same account either way.

Getting started, in plain English.

For players

For groups

For clubs

Admin

Rallio Levels

Technical

Your players are already showing up. Make it easier on yourself.

Rallio runs in your pocket.